Terms of service

Last Updated: October 8, 2025

Welcome to Chulu Apparel (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, online store, and any related services (collectively, the “Services”). By accessing or purchasing from our store, you agree to these Terms. Please read them carefully before using our Services.

1. General Information

By using our Services or purchasing a product, you agree to be bound by these Terms and all applicable laws. If you do not agree, please do not use our Services.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of our Services after changes are posted constitutes acceptance of those changes.

2. Products and Orders

Our products — including all hats and apparel — are subject to availability. We reserve the right to limit quantities, discontinue products, or modify prices at any time without notice.

All prices are listed in USD unless otherwise stated. We make every effort to display product colors and details accurately, but we cannot guarantee that your device’s display will reflect the exact colors.

3. Payment and Billing

By submitting an order, you agree to provide current, complete, and accurate payment and billing information. We reserve the right to cancel any orders that appear fraudulent or unauthorized.

All payments are processed securely through trusted third-party payment processors. We do not store or have access to your full payment details.

4. Shipping and Delivery

We offer shipping options displayed at checkout. Delivery times may vary depending on your location and selected shipping method. We are not responsible for shipping delays, carrier errors, or customs issues for international orders.

Once your order is shipped, risk of loss passes to you.

5. Return Policy

At Chulu Apparel, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer returns and exchanges under the following conditions:

  • Returns and exchanges are accepted within 14 days of delivery.

  • Items must be unworn, unwashed, and in their original packaging.

  • To start a return, email us at kevinaugustine101@gmail.com with your order number and reason for return.

  • Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

  • If your item arrives damaged or incorrect, we’ll cover return shipping and send a replacement at no cost to you.

  • Once we receive and inspect the returned item, we’ll notify you and process your refund or exchange.

Note: Chulu Apparel reserves the right to deny returns that don’t meet these conditions.

6. Intellectual Property

All logos, designs, images, and text on our website are the property of Chulu Apparel and may not be used, copied, or distributed without our written permission.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or Services. Our total liability will not exceed the amount you paid for the product.

Products are intended for personal use only — we are not responsible for misuse or modification of any product.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

9. Contact Us

For questions about these Terms, your order, or our policies, contact us at:
📧 info@chuluapparel.com
📍 Chulu Apparel — California, USA